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Complaints

If you have a complaint about the quality of a veterinary medicine, please contact us in the first instance. You can find our details of how to contact us on our contact page.

However, if you feel that we haven’t resolved your complaint satisfactory, you can contact the VMD; postmaster@vmd.defra.gsi.gov.uk.

Please note that the VMD will only consider complaints about veterinary medicines, not about service, delivery or cost and not about the non‐medicinal products.

If your complaint is regarding our service, delivery or cost, or relates to a non-medicinal product, please contact us via our contact page.