Prescription Policy

Prescription products (POM-V) are clearly labeled at the time of ordering and we can only supply prescription products with a copy of a written prescription from your veterinary surgeon. 

Prescription products are sent via tracked and signed delivery method by Nupsala Dispensary. Please ensure that someone is at the delivery address to receive the order.

Due to the nature of these products some prescription items are non-returnable. Please contct us if you have any questions regarding this.


Nupsala Veterinary Services is registered as a Veterinary Practice Premises with the Royal College of Veterinary Surgeons.

The premises reference number is: 7236621.

Nupsala Veterinary Services are also registered as a Veterinary Wholesaler and our authorisation number is: WDA5226

You can verify Nupsala Veterinary Services's status by contacting the RCVS directly, their contact details are available on the RCVS website.

The RQP (Responsible Qualified Person) is Karen Cook (BA VetMB BSc MRCVS). Reference number: 6504836.

This can be verified by visiting the register list at RCVS.

Owner & Registered Business Address

The owner of the Nupsala Dispensary is Nupsala LTD:

Pate Road,
Leicester Road Industrial Estate,
Melton Mowbray,
LE13 0RG

Company No. 8054726
VAT No. 142739409
Company Registered in England

Veterinary Medicines Directorate

The Veterinary Medicines Directorate (VMD) is the government agency responsible for issues concerning the use and manufacture of veterinary medicines in the UK.

The Summary of Product Characteristics (SPCs) for all the medicinal products sold on this site are available from the Veterinary Medicine’s Directorate Product Information Database.

Adverse Reactions

No effective medicine is risk free and all medicines have the potential to cause adverse effects. Some of the adverse effects are known about when a veterinary medicine is first licensed, but those which occur rarely or are specific for certain breeds or groups of animals only come to light later when the products are used more widely.

In the event of an adverse reaction to any medicinal product, it should be reported to the Veterinary Medicines Directorate using this form, you should also report it to your vet.

Guidance For Animals Owners

For guidance and advice for animal owners please visit the Department for Environment, Food and Rural Affairs (DEFRA) website.

Complaints About Veterinary Medicine

If you have a complaint about a veterinary medicine that you do not feel that Nupsala Dispensary resolved satisfactorily, you can contact the VMD.